How To Guides
How To Guides
Step-by-step guides to help you get the most out of ExpressRoad services. Whether you are shipping for the first time or managing regular business freight, these guides make the process simple.
How to Send a Parcel with ExpressRoad
1
Get a quote — Enter your collection and delivery addresses, parcel dimensions, and weight on our quote page to receive an instant price.
2
Book your shipment — Select your preferred service (express, economy, or same-day) and confirm your booking online or by phone.
3
Prepare your parcel — Package your items securely. Use sturdy boxes, bubble wrap for fragile items, and seal all openings with strong tape.
4
Collection — Our driver will collect from your specified address during the arranged time window. Have your waybill ready.
5
Track and receive — Use your tracking number to monitor progress. The recipient will receive SMS notification before delivery.
How to Package Items Safely
1
Choose the right box — Select a box that fits snugly around your item with room for cushioning material on all sides.
2
Wrap fragile items individually — Use bubble wrap, foam sheets, or packing paper around each breakable item.
3
Fill empty spaces — Pack void-fill material (crumpled paper, packing peanuts, or air pillows) to prevent items shifting in transit.
4
Seal securely — Close the box with strong packing tape on all seams. Apply at least three strips across the top and bottom.
5
Label clearly — Attach a clear, legible shipping label on the top of the box. Include sender and recipient details.
How to Track Your Shipment
1
Find your tracking number — This is provided on your waybill and in the booking confirmation email or SMS.
2
Visit the tracking page — Go to our Track a Package page and enter your tracking number.
3
View real-time updates — See the current status, location, and estimated delivery time for your shipment.
How to Set Up a Business Account
1
Contact our commercial team — Call 031 030 0300 or email our sales department to express your interest.
2
Provide business details — Share your company registration, estimated monthly shipping volume, and preferred collection addresses.
3
Receive your rate card — We will prepare a customised rate card based on your shipping volume and requirements.
4
Start shipping — Once approved, book shipments via your dedicated account manager, our online portal, or API integration.
Need help? Our support team is available Monday to Friday, 08:00–17:00, on 031 030 0300 to guide you through any process.