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Acceptable Use Policy

Acceptable Use Policy

Last updated: 1 February 2026

This Acceptable Use Policy ("AUP") sets out the rules and guidelines for using ExpressRoad's website, services, and customer accounts. By using our services, you agree to comply with this policy.

Permitted Use

You may use the ExpressRoad website and services to:

  • Browse and research our shipping and courier services
  • Request quotes, book shipments, and track packages
  • Manage your account, order history, and preferences
  • Contact our support team for service-related enquiries

Prohibited Conduct

When using our website and services, you must not:

  • Provide false or misleading information when booking shipments or creating accounts
  • Ship prohibited, illegal, or hazardous items through our network
  • Misrepresent the contents, weight, or value of shipments
  • Attempt to gain unauthorised access to our systems, accounts, or data
  • Use automated tools (bots, scrapers) to access the website without written permission
  • Interfere with or disrupt the operation of our website or services
  • Use our services for any unlawful purpose
  • Resell or commercially exploit our services without a valid reseller agreement
Prohibited items: ExpressRoad strictly prohibits the shipping of explosives, firearms, illegal drugs, hazardous chemicals, counterfeit goods, and any items banned by South African law or the laws of the destination country. Violation may result in account termination and legal action.

Account Responsibilities

If you have an ExpressRoad account, you are responsible for:

  • Keeping your login credentials secure and confidential
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorised access
  • Ensuring information in your account is accurate and up to date

Intellectual Property

All content on the ExpressRoad website — including text, graphics, logos, images, and software — is the property of ExpressRoad or its licensors and is protected by South African and international intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

Enforcement

ExpressRoad reserves the right to suspend or terminate access to our services for any user who violates this Acceptable Use Policy. We may also report illegal activity to the relevant authorities.

Questions? If you are unsure whether your intended use complies with this policy, please contact us on 031 030 0300 before proceeding.